Support
Most problems fall into a handful of categories. Start here; if none of it applies, get in touch.
Balance not showing
Your client rebuilds its balance by scanning announcements. After importing a wallet on a new device the first scan takes a few minutes. Let it finish before assuming funds are missing.
Transfer pending
A transfer is pending until a relayer submits it. If no relayer picks it up within a minute, switch relayer in settings or self-relay from a funded address.
Proving is slow
Proof generation is local and CPU-bound. Close other tabs, or use a desktop browser. Hardware acceleration and multithreading must both be enabled.
Lost viewing key
A viewing key can be re-derived from your seed phrase at any time. Losing a shared viewing key does not put funds at risk — it only grants read access.
Lost seed phrase
There is no recovery. No admin key exists, so nobody can restore access on your behalf. This is the same property that stops anyone seizing your funds.
Suspicious activity
We will never ask for a seed phrase or a spending key, in any channel, for any reason. Anyone who does is attacking you.
Reaching a human
For anything not covered above, use the contact form. Include what you were doing, what you expected, and what happened instead. Never include a seed phrase, a spending key or a private key — no legitimate support process needs one.
Security disclosure
If you have found a vulnerability in the contracts or circuits, please report it privately through the repository's security advisory process rather than in a public issue, and give us a chance to ship a fix before disclosure.